Glossary · IT Procurement
Information Technology Infrastructure Library
Updated June 20, 2026 · Reviewed by Shorim Haniffanshoib, Head of Editorial — IT Strategy & Enterprise
ITIL (Information Technology Infrastructure Library) is a global best-practice framework for IT Service Management, originally developed by CCTA (now AXELOS, owned by PeopleCert) in the UK in 1989, with the current version ITIL 4 released in 2019. ITIL is not a certifiable standard like ISO 27001 — it is a guideline plus individual practitioner certification (ITIL 4 Foundation, Managing Professional, Strategic Leader). ITIL 4 organizes 34 management practices into a Service Value System with four dimensions: Organizations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes. The ITIL practices most relevant to corporate laptop rental: Incident Management (MTTR targets per SLA), Service Request Management (requests for new/replacement units), Change Enablement (mass refresh at end-of-contract), Service Level Management (quarterly SLA reviews). Many Indonesian corporate procurement teams require IT services vendors to have ITIL 4 Foundation-certified staff as a tender prerequisite — this appears in the scoring matrix alongside ISO 27001 and track record. Arental maintains support SOPs aligned with ITIL 4 for enterprise clients.
ITIL (Information Technology Infrastructure Library) frequently appears in B2B IT procurement contexts: ITIL (Information Technology Infrastructure Library) is a global best-practice framework for IT Service Management.
| Domain | Procurement |
|---|---|
| Full form | Information Technology Infrastructure Library |
| Also written as | Information Technology Infrastructure Library |
| Part of | Arental IT Procurement & B2B Laptop Rental Glossary |
| Last reviewed | 2026-06-20 |
At which stage does ITIL come up during the Arental laptop rental process?
ITIL (Information Technology Infrastructure Library) is directly relevant to a B2B laptop rental engagement, so it is worth confirming up front during the quote and contract stage. In short: ITIL (Information Technology Infrastructure Library) is a global best-practice framework for IT Service Management, originally developed by CCTA (now AXELOS, owned by PeopleCert) in the UK in 1989, with the current. Discuss the specifics with the Arental team so the right clauses and procedures are built into your rental contract.
Answered by Shorim Haniffanshoib, Head of Editorial — IT Strategy & Enterprise
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