Terms & Conditions

Last updated: April 16, 2026

1. General Provisions

These Terms and Conditions govern the relationship between PT Amanah Sewa Nanjaya ("Arental", "we") and users of our services ("Client", "you"). By using our services, you are deemed to have read, understood, and agreed to all the terms stated herein.

2. Definitions

The following terms carry specific meanings in these Terms and Conditions, unless context dictates otherwise:

Client: any legal entity, limited liability company, or business that rents Devices from the Vendor under a Contract.
Vendor (Arental): PT Amanah Sewa Nanjaya, a company domiciled in Kebon Jeruk, West Jakarta, providing Device-as-a-Service solutions.
Device: laptops, desktops, printers, monitors, TVs/displays, network equipment, accessories, and/or other IT hardware rented to the Client.
Contract: the Rental Agreement (SPS), accepted Purchase Order, or equivalent commercial document specifying scope, duration, pricing, and special conditions of the rental.
Business Day: Monday to Friday from 09:00 to 18:00 WIB, excluding national holidays declared by the Government of the Republic of Indonesia.
Force Majeure: events beyond either party's reasonable control as detailed in the Force Majeure clause.
Personal Data: any information about an identified or identifiable natural person, whether standalone or combined with other information, as defined in Law No. 27 of 2022 on Personal Data Protection.
Confidential: any non-public information exchanged between the parties, including pricing, contract structure, Device technical data, employee information, and business plans.

3. Scope of Services

Arental provides Device-as-a-Service (DaaS) solutions that include:

Digital device rental: laptops, printers, TVs/displays, and other IT equipment.
Delivery, installation, initial configuration, and domain join per Client requirements.
L1/L2 technical support and preventive maintenance throughout the rental period.
Hot-swap replacement units within the agreed SLA for hardware faults.
Device collection and data sanitization upon rental period completion.
Monthly asset reporting and device management dashboard for multi-year DaaS contracts.

4. Rental Terms

Device rental terms include:

Minimum rental period is 1 month, except for event packages which can be tailored daily or weekly.
Rental prices are determined by device type, configuration, quantity, duration, and delivery location.
Payments follow the schedule stated in the Contract (monthly, quarterly, or annually in advance).
Devices remain the property of Arental during and after the rental period; the Client holds a non-exclusive right of use only.
Rental extensions require written notice at least 14 Business Days before the rental period ends.
Any change to scope (unit count, specifications, location) must be documented in a written addendum signed by both parties.

5. Payment Terms

Arental's standard payment terms for B2B clients are as follows:

Standard term: TOP 14, 30, or 45 calendar days from invoice issuance, aligned with the Client's procurement policy agreed at contract inception.
Late payment is subject to a 1% per month penalty on the outstanding amount (pro-rated daily), capped cumulatively at 12% per annum.
Invoices are issued in the name of PT Amanah Sewa Nanjaya, referencing the Client PO with unit and rental period details.
Payment must be transferred to the corporate account of PT Amanah Sewa Nanjaya; payments to personal accounts are not recognized as satisfying the obligation.
For MNC clients, Arental may issue multi-currency invoices (IDR, USD, SGD) using Bank Indonesia reference rates on the invoice date.
Delays exceeding 60 calendar days grant Arental the right to suspend service, recall devices, and/or terminate the Contract without releasing the Client from outstanding payment obligations.

6. Client Obligations

As a service user, the Client is obligated to:

Use devices for reasonable business purposes and in accordance with Arental's technical guidelines.
Maintain devices in good condition and refrain from any hardware modification without written Arental consent.
Report damage or device loss within 1x24 hours of becoming aware of the incident.
Not transfer, sublease, or lend devices to third parties without prior written consent.
Make payments on time according to the agreed schedule and terms.
Provide reasonable site access for delivery, installation, maintenance, and collection by Arental's team.
Return devices and all accessories (charger, bag, dock, cables) in good and complete condition at the end of the rental period.

7. Vendor Obligations

Arental, as Vendor, is obligated to:

Deliver Devices matching the specifications, quantity, and timeline stated in the Contract — delivery delays exceeding 2 Business Days entitle the Client to pro-rata compensation.
Provide replacement units within the agreed SLA for hardware faults not attributable to Client misuse.
Operate a technical helpdesk on Business Days from 09:00 to 18:00 WIB, with a 24/7 emergency line for P1 (mission-critical down) incidents.
Perform data sanitization in line with NIST 800-88 across all device storage before redeployment, accompanied by a Certificate of Data Destruction.
Maintain valid business licenses, tax registration (NPWP), and compliance with applicable labor and tax regulations throughout the Contract term.

8. Service Level Agreement (SLA) Commitments

Arental commits to the following Service Levels, measurable and auditable:

Fleet uptime target of 99.7% per month, calculated from total active operating hours minus planned maintenance.
Helpdesk response time: <30 minutes for P1 (down), <2 hours for P2 (degraded), <1 Business Day for P3 (request).
Replacement units in Jakarta: arrive on-site <1 hour during operating hours; Greater Jakarta <3 hours.
Escalation matrix: L1 (helpdesk) → L2 (on-call engineer within 1 hour) → L3 (head of operations within 4 hours) → executive sponsor (within 8 hours).
Three consecutive months of SLA breach entitle the Client to a 5% service credit on impacted invoices, and/or the right to terminate without penalty for material breach.

9. Damage & Loss

Terms regarding device damage and loss:

Damage from normal wear and tear is fully covered by Arental.
Damage from negligence, misuse, or accidents is the Client's responsibility at the cost of repair or remaining depreciated value.
Device loss due to theft or negligence incurs a replacement charge equal to the device book value less depreciation.
Arental provides temporary replacement devices within SLA during repair for Arental-covered damage.
The Client must provide a police report (BAP) for theft cases so that insurance claims can be processed per the policy.

10. Insurance

Insurance arrangements and party responsibilities:

The Vendor insures devices during transit (delivery and collection) through licensed logistics partners.
The Client must provide a reasonable working environment while devices are on-site, and is encouraged to maintain property insurance that covers third-party electronics.
Insurance claims for on-site incidents (fire, flood, civil unrest, vandalism) follow the Client's policy; Arental supports technical documentation for claim submission.
Claim mechanism: Client reports within 1x24 hours → Arental issues an Incident Report → claim submitted to insurer within 7 Business Days → financial settlement follows the claim outcome.

11. Intellectual Property Ownership

Allocation of intellectual property rights between the parties:

The Client retains full ownership of software licenses (Microsoft 365, Adobe, custom software) installed on the devices — Arental has no right to access, copy, or reproduce them.
Arental retains legal title to all rented hardware; the Client receives only a non-exclusive right of use during the Contract term.
Custom golden images, MDM profiles, or special configurations prepared by the Client are the Client's property and will be sanitized before redeployment.
Client logos, branding, and visual assets affixed to devices (asset tag stickers) remain the Client's property and must be returned or destroyed per Client instructions.

12. Data Sanitization

Arental follows industry-standard data sanitization protocols:

Device storage is wiped using NIST 800-88 methods — Clear (overwrite), Purge (cryptographic erase), or Destroy (physical) based on data classification and media type.
For SSD devices, the default protocol is cryptographic erase via secure ATA command or the vendor's official utility.
Each returned device receives a Certificate of Data Destruction signed by an Arental engineer and available for Client audit.
The Client may request witnessed wipes at Arental's office for devices containing high-classification data (regulated industries).

13. Confidentiality

Both parties agree to the following mutual confidentiality obligations:

Mutual non-disclosure applies automatically to all Confidential information exchanged during negotiation, performance, and after Contract termination.
Confidentiality obligations survive for 3 years after the Contract ends or is terminated, whichever is later.
Exceptions: information already in the public domain, already known to the receiving party prior to disclosure, or required to be disclosed by court order or competent regulator.
Breach of confidentiality entitles the aggrieved party to immediate injunctive relief and damages corresponding to proven actual loss.

14. Subcontracting

Conditions for Arental engaging third parties:

Arental may engage subcontractors for delivery (couriers, logistics) and hardware repair (brand-authorized service centers) without specific Client consent.
Assignment of the Contract as a whole to a third party requires the Client's written consent — except in the context of corporate restructuring where the successor entity assumes all obligations.
Arental remains fully responsible for all subcontractor actions as if performed by itself, including breaches of confidentiality and data protection obligations.

15. Force Majeure

The parties are released from contractual obligations during the following events, to the extent they cannot be avoided with reasonable effort:

Natural disasters: earthquakes, major floods, tsunamis, volcanic eruptions, large-scale fires.
Pandemics or disease outbreaks declared by the Government of Indonesia or the WHO, including lockdowns and official mobility restrictions.
Government orders, sudden regulatory changes, embargoes, or international sanctions.
Global supply chain disruptions causing unavailability of electronic components (chip shortages, international logistics crises).
Large-scale cyber attacks, war, terrorism, civil unrest, or critical infrastructure disruption (national power grid, internet backbone).

16. Contract Termination

Rental contracts may be terminated under the following conditions:

Normal termination: after the agreed rental period ends without renewal.
Early termination by Client: subject to penalty fees based on the remaining Contract period, typically 30–50% of the remaining obligation value.
Termination by Arental: in cases of material breach by the Client, including payment delays exceeding 60 calendar days.
Termination without penalty: available in cases of material SLA breach by Arental for 3 consecutive months, or prolonged Force Majeure exceeding 90 days.
All devices must be returned within 7 Business Days after Contract termination; delays incur pro-rata daily rental charges.

17. Refunds

Arental's refund policy:

Pro-rata refunds on prepaid amounts apply to monthly, quarterly, or annual contracts terminated before the period ends (calculated per month used).
No refunds are issued for daily or weekly event packages, as capacity and inventory are committed for the specific duration.
Exception: where Arental is proven to have materially breached the SLA or failed to provide Devices per the Contract, full or pro-rata refunds apply without deduction.
Refunds are processed within 14 Business Days of joint written approval, transferred to the originating corporate account.

18. Limitation of Liability

Arental's liability is capped as follows, to the extent permitted by applicable law:

Arental's maximum cumulative liability is limited to the lower of: (a) three (3) times the monthly Contract fee, or (b) the total Contract value over the last 12 months.
Arental is not liable for indirect or consequential damages, including lost profits, lost business data, or operational interruption.
These limitations do not apply to: (a) gross negligence or willful misconduct, (b) breach of confidentiality, (c) breach of personal data protection obligations causing third-party harm.
The Client acknowledges that these limitations represent a reasonable risk allocation reflected in Arental's service pricing.

19. Dispute Resolution

Dispute resolution mechanism agreed between the parties:

First stage: bipartite good-faith mediation between executive-level representatives of both parties, with a maximum duration of 30 Business Days from dispute notification.
For Contracts with a cumulative value above Rp 500,000,000 (five hundred million rupiah), disputes are resolved via the Indonesian National Arbitration Board (BANI) Jakarta under the prevailing BANI Rules.
For Contracts with a cumulative value up to Rp 500,000,000, disputes are resolved exclusively through the West Jakarta District Court.
The language of arbitration or proceedings is Bahasa Indonesia; supporting documents may be filed in English with certified translations where required.

20. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Indonesia:

All interpretation, performance, and enforcement of the Contract are subject to Indonesian positive law, including the Civil Code and relevant sectoral regulations.
Arental's legal domicile is Kebon Jeruk, West Jakarta — serving as the jurisdictional reference for all contractual matters.
If one or more clauses of the Contract are held unenforceable by a court, the remaining clauses remain in effect provided the Contract's essence is preserved (severability).

21. Changes to Terms

Arental reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated via email or notification on our website at least 30 days before taking effect. Continued use of services after changes constitutes acceptance of the updated terms.

22. Contact Us

For inquiries, clarification, or formal notices regarding these Terms and Conditions, contact Arental through the following channels: head office of PT Amanah Sewa Nanjaya, Kebon Jeruk, West Jakarta; email sales@arental.co.id (commercial) or legal@arental.co.id (legal/contract); WhatsApp +62 821-4777-2100. Helpdesk hours: Monday–Friday 09:00–18:00 WIB; P1 emergency service available 24/7 for active clients.