DaaS (Device-as-a-Service) — Definition & Context in B2B Laptop Rental

A B2B IT procurement model in which companies rent devices (laptops, desktops, peripherals) as a multi-year subscription service. Unlike daily or project rental, DaaS is a layered service that bundles four components in a single monthly contract: active hardware, lifecycle management (deploy → monitor → refresh), technical support (helpdesk + on-site unit swap with a written SLA), and a scheduled refresh cycle of typically 24–36 months. This contrasts with the traditional model where companies buy laptops as CapEx, then contract separately with third parties for repair, warranty extensions, and disposal — all coordinated by the in-house IT team, which inflates the true TCO far above the headline purchase price. Example: a 50-employee company that would normally spend IDR 750 million CapEx upfront (50 units × IDR 15M) and depreciate it across 5 years on the balance sheet can instead run a 36-month DaaS contract at ±IDR 22–27M/month OpEx, fully tax-deductible — plus automatic refresh to a newer generation at the end of contract with no separate disposal cost.